FAQ

Welcome to Lakeside Creative Minds—Your most-asked questions answered simply, so you can focus on what matters: your child.

Lakeside Creative Minds — Frequently Asked Questions

Lakeside Creative Minds — Frequently Asked Questions

1. Why choose Lakeside Creative Minds over other childcare centres?

Lakeside Creative Minds offers a rich, creative and play-based learning environment focused on curiosity, expression and community. Our centre stands out because:

  • In-house gourmet chef: freshly prepared meals crafted on-site with childcare nutrition in mind — this allows us to tailor menus and cater for dietary needs with flexibility.
  • Creative curriculum: programs guided by the EYLF that prioritise imaginative play, arts, STEM exploration and collaborative learning.
  • Family & community focus: we actively partner with families and celebrate cultural diversity.

Learn more about our philosophy: Lakeside Philosophy (PDF).

2. What are your opening hours?

We are open Monday to Friday, 7:00am – 6:00pm, excluding public holidays.

3. What is included in the daily fee?

Our fees are inclusive and designed to reduce day-to-day hassle for families. Inclusions are:

  • All meals prepared on-site by our in-house gourmet chef.
  • Wipes and nappies provided — Lakeside is the centre that supplies nappies as part of everyday care.
  • Regular excursions and incursions, planned and risk-assessed by staff.
  • A welcome pack on enrolment: hat, branded t-shirt, school bag and bottle.
  • An activity book that stays at the centre during care and is gifted to families at the end of the child's enrolment or at year-end.
4. Do you accept CCS and other funding?

Yes — we accept the Child Care Subsidy (CCS). Our admin team works on behalf of families to ensure all eligible subsidies, including Start Strong where applicable, are claimed. If you need help with claims or documentation, contact us and we’ll assist.

5. How can I arrange a tour or view the centre?

To arrange an in-person tour please complete our contact form: Lakeside Contact Form. We also offer a virtual tour for a first look: Lakeside Virtual Tour.

6. How do you ensure safety and wellbeing?

Safety is central to our design and daily practice. Measures include:

  • Purpose-built layouts with sightlines that allow educators to observe children from multiple angles.
  • CCTV coverage in public areas to support safety and operational transparency.
  • Robust policies, risk assessments and ongoing staff training to ensure high standards of care and wellbeing.
7. What is your curriculum and educational approach?

We follow the Early Years Learning Framework (EYLF) and deliver a play-based, creative curriculum that supports children’s social, emotional, cognitive and physical development. Activities are intentionally designed to foster curiosity, creativity and early learning skills.

More detail in our philosophy: Lakeside Philosophy (PDF).

8. What are your educator qualifications and staff ratios?

Our team comprises Early Childhood Teachers, Diploma-qualified educators and Certificate III assistants. We meet and often exceed the minimum government ratios, and all staff engage in continuing professional learning so they can provide the best possible guidance and support to children.

9. What happens on enrolment?

When a child enrols at Lakeside they receive a welcome pack (hat, t-shirt, school bag and bottle) and we maintain an activity book for their days at the centre — this activity book remains at the centre and is presented to families at the end of the child’s enrolment or the end of the year as a memento.

10. What annual celebrations and events do you hold?

We run an annual calendar of events that includes seasonal celebrations, cultural festivals and family community days. We intentionally celebrate culturally important dates to reflect the diversity of our families. See the full calendar: Lakeside Annual Events (PDF).

11. How can I join the waitlist?

Join the Lakeside waitlist online: Lakeside Waitlist Form. We’ll confirm receipt and advise on availability.

12. Where can I find brochures, philosophy and virtual tours?

Downloadable resources:

13. How can I contact Lakeside Creative Minds?

Contact details: